In June 2022, IAM successfully passed the assessment of adding and adjusting approved items of performance pledge carried out by Comissão de Avaliação dos Serviços Públicos e do Desempenho Organizacional (Public Service and Organisational Performance Evaluation Committee) and received the approval resolution. This success is achieved through the collaboration of staff from different departments, and it also signifies the concept of quality service of IAM received Comissão de Avaliação dos Serviços Públicos e do Desempenho Organizacional (Public Service and Organisational Performance Evaluation Committee) ’s affirmation and recognition.

In November 2021, the Municipal Affairs Bureau (IAM) submitted an application for adding and adjusting approved items of performance pledge to “Comissão de Avaliação dos Serviços Públicos e do Desempenho Organizacional” (Public Service and Organisational Performance Evaluation Committee). If the approval resolution is obtained, the implementation rate of IAM’s overall performance pledge will be increased to 92.65%.

To learn about its service quality, IAM has conducted review and analysis on the implementation of performance pledge in 2019, compiling and publishing the “2019 Service Satisfaction Survey Results” and “Implementation Situation of Service Quality Indicators (2017-2019)”. Related statistics can be found on the website of IAM.