To promote the latest information about performance pledge recognition to the public through various channels, IAM has published the external performance pledge posters which are displayed at the external service locations of IAM. The public can also view them by clicking the files below: 
 

External Performance Pledge Poster

Last Update : 26/08/2021


In December 2020, IAM successfully passed the assessment of adding and adjusting approved items of performance pledge carried out by Comissão de Avaliação dos Serviços Públicos e do Desempenho Organizacional (Public Service and Organisational Performance Evaluation Committee) and received the approval resolution. The current implementation rate of IAM’s performance pledge is 90.82%. This success is achieved through the collaboration of staff from different departments, and it also signifies the concept of quality service of IAM. The achievement of approval from Comissão de Avaliação dos Serviços Públicos e do Desempenho Organizacional (Public Service and Organisational Performance Evaluation Committee) has established a robust foundation for the provision of higher quality civic service in the future.

Last Update : 25/03/2021


To learn about its service quality, IAM has conducted review and analysis on the implementation of performance pledge in 2019, compiling and publishing the “2019 Service Satisfaction Survey Results” and “Implementation Situation of Service Quality Indicators (2017-2019)”. Related statistics can be found on the website of IAM.

Last Update : 23/09/2020