In December 2020, IAM successfully passed the assessment of adding and adjusting approved items of performance pledge carried out by Comissão de Avaliação dos Serviços Públicos e do Desempenho Organizacional (Public Service and Organisational Performance Evaluation Committee) and received the approval resolution. The current implementation rate of IAM’s performance pledge is 90.82%. This success is achieved through the collaboration of staff from different departments, and it also signifies the concept of quality service of IAM. The achievement of approval from Comissão de Avaliação dos Serviços Públicos e do Desempenho Organizacional (Public Service and Organisational Performance Evaluation Committee) has established a robust foundation for the provision of higher quality civic service in the future.

Last Update : 25/03/2021


To learn about its service quality, IAM has conducted review and analysis on the implementation of performance pledge in 2019, compiling and publishing the “2019 Service Satisfaction Survey Results” and “Implementation Situation of Service Quality Indicators (2017-2019)”. Related statistics can be found on the website of IAM.

Last Update : 23/09/2020


The Municipal Affairs Bureau (IAM) continues to follow up on the work of the performance pledge recognition system. In June 2019, IAM submitted the application for the accredited re-assessment to the “Public Service and Organisational Performance Evaluation Committee”, which will increase the implementation rate of IAM’s performance pledge to 90.09% if approved. In addition, IAM will study and follow up on the “Public Service and Organisational Performance Evaluation System” established in accordance with the Chief Executive Writ of Instruction No. 61/2019 and the related guidance documents in order to increase the implementation rate of its performance pledge and improve its service quality.

Last Update : 10/10/2019