Service categories: All Municipal activities Markets & Hawkers Animals & Plants City Construction Business Establishments & Promotional Materials Cemetery General Service

1. a. Pledged response time is counted from the day following the receipt of case reported by phone or in person.
   b. We pledge to reply to the complainant on the follow-up status or results of the relevant case within 15 working days.
2. We pledge to input the comments into the system and transfer to the relevant departments for follow-up on the first working day immediately after the complaint is received, and notify the complainant by phone that the case is being processed.
3. We pledge to input the comments into the system and transfer to the relevant departments for follow-up on the first working day immediately after the complaint is received, and notify the complainant by e-mail that the case is being processed.
4. Made less than 3 months prior to the proposed date of use.
5. Applications are required to be made 15 working days in advance.
6. Do not include applications involving embedded equipment or consultation for technical advice in project works.
7. Consultation for entities’ comments is not included in the performance pledge time
8. Except calibration of weighing and measuring equipment with load weighing over 35 kg.
9. The applicant is required to make an advance booking by phone one working day prior to the intended day for processing phytosanitary inspection of landscape plants.
10. Excluding applications that require naming of streets

• The above pledged response time is counted from the following day after the completed form and all required documents are received.
# Accreditation application is in process / On a trial basis.