To facilitate the electronic governance of the Macao SAR Government and promote electronic municipal services, the Municipal Affairs Bureau (IAM) launches the “IAM connect” platform for immediate reflection of views on its establishment day (January 1). Residents can access the platform via mobile phones to easily and promptly give their opinions about four municipal areas, namely “environmental hygiene”, “parks and gardens/green areas and leisure areas”, “equipment and facilities” and “food safety”, while they can also log in to the platform anytime to enquire about case progress and the result of follow-up.
The launch ceremony of “IAM connect” was held in Senado Square. Attendees of the ceremony include Secretary for Administration and Justice, Ms Chan Hoi Fan, Chief of Office of the Secretary for Administration and Justice, Ms Iao Man Leng, Chairman of Administration Committee on Municipal Affairs of IAM, Mr José Tavares, Vice Chairmen of Administration Committee on Municipal Affairs of IAM, Mr Lei Wai Nong and Mr Lo Chi Kin, Members of Administration Committee on Municipal Affairs of IAM, Ms Isabel Celeste Jorge, Mr Ma Kam Keong, Mr Mak Kim Meng, Ms Ung Sau Hong and Ms To Sok I; the newly appointed Chairman of Consultative Committee on Municipal Affairs, António José Dias Azedo, and Vice Chairman of Consultative Committee on Municipal Affairs, Chong Coc Veng; Chairwoman of Financial and Property Supervisory Committee of IAM, Ms Iong Weng Ian, along with Members of Consultative Committee on Municipal Affairs.
“IAM connect” is the first new service to be launched to tie in with the establishment of IAM. By scanning the QR code of “IAM connect” with mobile phones or through the link to the website https://app.iam.gov.mo/iamconnect, members of the public can log in to the system to give opinions or suggestions about four areas of municipal issues, namely “environmental hygiene”, “parks and gardens/green areas and leisure areas”, “equipment and facilities” and “food safety” in multimedia forms such as text, audio or images. The issues for follow-up cover hygiene and damage of public streets, public toilets or garbage collection facilities; repairs of public road surfaces, drainage network or gutter covers, public elevators, greening facilities or fitness equipment in parks and gardens; collapse of trees and food safety issues, etc.
Equipped with text in Chinese, Portuguese and English, the platform is easily operated and supports mobile phone location services. After residents give their opinions and upload relevant information to the platform, the system will send a text message verification code to the mobile phone number provided by them. The case submission will be completed on entering the verification code. The dedicated department will immediately receive and distribute the case, while the public can enquire about the progress of case or the follow-up result through the platform. Issues regarding “environmental hygiene” and “food safety” will be handled on the same day and a reply will be made within 24 hours. Other municipal opinions will be handled timely according to the importance and urgency of the cases. IAM will strive to complete the follow-up in the shortest time and will provide users with information such as estimated time of completion and follow-up work.
IAM believes that the “IAM connect” platform enables residents to give their opinions quickly and conveniently by using their mobile phones, serving the purpose of supervision of civil and livelihood work. Moreover, it helps to shorten the distance between government departments and residents so that residents’ requests can be responded to and handled quickly. In addition to the “IAM connect” platform, IAM collects opinions through various channels, including the “Civic Service Hotline”, “Food Safety Hotline”, email, fax, letters, visiting in person, etc. IAM will continue to keep close track of social development and introduce more convenient measures such as electronic services to provide members of the public with services of higher quality.