For any enquiry, complaint or suggestion about the areas managed by IAM or the services provided by it, please call IAM’s Civic Service Hotline (853) 2833 7676. During office hours, phone calls are answered directly by its staff. If this line is busy, or during non-office hours or holidays, the recording system is available for the residents to leave their voice messages.
 
Venues for reception  

Macao Government Services Centre
Rua Nova da Areia Preta, n.º 52, Macau
Tel: (853) 2845 1515，Fax: (853) 2845 2211

Macao Government Services Centre in Islands
Rua de Coimbra, n.º 225, 3/F, Taipa
Tel: (853) 2842 1212，Fax: (853) 8395 4567

Integrated Services Centre
Avenida da Praia Grande, n.ᵒˢ 762-804, Edifício China Plaza, 2/F, Macau
Tel: (853) 8795 2635，Fax: (853) 8795 2680

Northern District Public Services Centre
Rua Nova da Areia Preta, n.º 52, Centro de Serviços da RAEM, Macau
Tel: (853) 2847 1366，Fax: (853) 2847 2857

Northern District Public Services Centre - Toi San Station
Avenida de Artur Tamagnini Barbosa, n.º 127, Edifício Dª. Julieta Nobre de Carvalho, Block B, G/F, Macau
Tel: (853) 2823 2660，Fax: (853) 2823 3012

Central District Public Services Centre
Rotunda de Carlos da Maia, n.ᵒˢ 5 e 7, Complexo da Rotunda de Carlos da Maia, 3/F, Macau
Tel: (853) 8291 7233，Fax: (853) 8291 7236

Central District Public Services Centre - S. Lourenço Station
Rua de João Lecaros, Complexo Municipal do Mercado de S. Lourenço, 4/F, Macau
Tel: (853) 2893 9006，Fax: (853) 2893 9007

Islands District Public Services Centre
Rua de Coimbra, n.º 225, 3/F, Centro de Serviços da RAEM das Ilhas , Taipa
Tel: (853) 2882 5252，Fax: (853) 2882 7689
 
Islands District Public Services Centre - Seac Pai Van Station
Avenida de Vale das Borboletas, Complexo Comunitário de Seac Pai Van, 6/F, Coloane
Tel: (853) 8394 3456，Fax: (853) 8394 3465

Office hours
Monday to Friday, 9:00 a.m. to 6:00 p.m. (no lunch break, closed on Saturdays, Sundays and public holidays)
Personal Data Collection Statement
(comments and administrative procedures enquiries)
 
1. We welcome your comments and enquiries about our administrative procedures. During our processing of a case, you may be required to help in the follow-up or submission of further information. Therefore, you should provide us with your name and valid contact information (home address, telephone number or e-mail address) whenever possible, or the case may not be processed due to insufficient information. In case you are unwilling to provide us with your contact information, we will not send you a reply.
 
2. The personal data you submit to us will be used only for the purposes which are directly related to the case. The relevant data may be passed on to the individuals or institutions which are required to contact for handling the case if necessary during the processing of the case.
 
3. In case of violations to law, we may provide the law enforcement authorities our stored data due to the need of criminal investigation. These authorities may use such data to track down individuals committing unlawful acts and take their enforcement actions in accordance with law.
 
4. To improve service quality, we have been conducting satisfaction surveys with questionnaires on a regular basis. Your personal data may also be used for related matters.
 
5. According to Article 11 of Law No. 8/2005 “Personal Data Protection Act”, data subjects can exercise their rights to request for an access to, a correction of or an update to their personal data submitted to us. Please submit a written request when necessary, which is free of charge.
 
6. Should there be any updates to this statement, we will have them published in a new version replacing the old one and no further notice is required. The date of the revision will be stated in the relevant revised statement.
 
Jan 10, 2013