Performance Pledge

N°	Service items	Service quality indicator	Targeted achievement rate
1	License for Dogs	Issue of dog license within 1 working day	100%
2	Microchip Implantation Service for Animals	Completion of microchip implantation service for animals within 1 working day	100%
3	Redemption of Captured Dogs	Processing application for return of captured dogs within 1 working day	100%
4	Health Certificate of Animal	Issuance of Animal Health Certificate within 1 working day	100%
5	License for Other Animals - Horses	Processing application for renewal of license for other animals (horses) within 30 working days	100%
6	License for Import of Live Animals	Processing application for license for import of live animals within 3 working days	100%
7	Vaccination against Rabies	Vaccination of dogs against rabies within 1 working day	100%
8	Health Inspection of Live Animals for Transit Purpose	Processing application for health inspection of live animals for transit purpose within 3 working days	100%
9	Veterinary Care for Animals	Completion of veterinary treatment and care procedures within 1 working day	100%
10	Declaration to Effect Exportation/Importation	Issuance of declaration to effect importation within 3 working days	99%
11	Declaration to Effect Exportation/Importation	Issuance of declaration to effect exportation within 3 working days	99%
12	Inspection for Imported Endangered Wild Animals	Processing application for inspection of imported endangered wild animals within 3 working days	100%
13	File a lost dog report	Completion of formality for report of lost dog within 1 working day	100%
14	Cremation Service for Pets--Retrieve the Cremain with Container	Completion of cremation service for pets—retrieval of ashes with container within 30 working days	90%

● Performance Pledge