1.We welcome your comments and enquiries about our administrative procedures. During our processing of a case, you may be required to help in the follow-up or submission of further information. Therefore, you should provide us with your name and valid contact information (home address, telephone number or e-mail address) whenever possible, or the case may not be processed due to insufficient information. In case you are unwilling to provide us with your contact information, we will not send you a reply.

2.The personal data you submit to us will be used only for the purposes which are directly related to the case. The relevant data may be passed on to the individuals or institutions which are required to contact for handling the case if necessary during the processing of the case.

3.In case of violations to law, we may provide the law enforcement authorities our stored data due to the need of criminal investigation. These authorities may use such data to track down individuals committing unlawful acts and take their enforcement actions in accordance with law.

4.To improve service quality, we have been conducting satisfaction surveys with questionnaires on a regular basis. Your personal data may also be used for related matters.

5.According to Article 11 of Law No. 8/2005 “Personal Data Protection Act”, data subjects can exercise their rights to request for an access to, a correction of or an update to their personal data submitted to us. Please submit a written request when necessary, which is free of charge.

6.Should there be any updates to this statement, we will have them published in a new version replacing the old one and no further notice is required. The date of the revision will be stated in the relevant revised statement.

Jan10, 2013